Credit card -- Fees or interest -- Complaint #14675807
Complaint Overview
Complaint ID: 14675807
Company: Truist Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: North Carolina
ZIP Code: 27215
Date Received: 2025-07-15T12:00:00-05:00
Date Sent to Company: 2025-08-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a Truist business credit card in XX/XX/year>, and an online profile was created at the branch so I could track spending and make payments. However, I later learned from the XXXX XXXX that my account had been mistakenly set up and billed to a corporate account, which led to a number of critical access and payment issues. Due to this banking setup error : The account could not be accessed through the regular online banking XXXX XXXX information was not visible XXXX payments were not possible As a result, I unknowingly missed a payment. This triggered a late fee, revoked my 0 % XXXX promotional offer, and led to {$690.00} in interest charges across XXXX, XXXX, XXXX, XXXX, and XXXX. I made multiple attempts to resolve the issue at the branch and over the phone, including a XXXX hour and XXXX call on XX/XX/year>, with a Truist supervisor who also struggled to process a payment on my behalf. Truist ultimately created a second login on XX/XX/XXXX, which now correctly displays account informationbut the damage had already been done. While I did receive XXXX debit gift cards ( {$25.00} and {$50.00} ) as a goodwill gesture, this does not address the financial harm caused. I escalated the issue to the advocacy department twice. Despite documented emails from the branch XXXX acknowledging the setup error, both case managers claimed it was not a Truist error and declined to resolve the matter. On XX/XX/year>, I was also denied a written explanation of the decision. As a responsible banking customer with no prior late payments, no missed payments, and no derogatory marks across all three credit bureaus, I take my financial health very seriously. I would never intentionally miss a payment. On XX/XX/XXXX, XXXX late fee and XXXX month of interest were reversed " as a courtesy, '' but this falls far short of a fair resolution.
Frequently Asked Questions
What is Complaint #14675807 about?
Complaint #14675807 was filed against Truist Financial Corporation regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2025-07-15T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.