Checking or savings account -- Managing an account -- Complaint #14675703
Complaint Overview
Complaint ID: 14675703
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Georgia
ZIP Code: 30016
Date Received: 2025-07-15T12:00:00-05:00
Date Sent to Company: 2025-07-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I attempted to make a purchase using XXXX XXXX and my Truist card was declined. When I logged into the Truist mobile banking app, I was immediately locked out without warning. I attempted to reset my password using facial recognition and security questions, which were correct, but still denied access. No fraud alert or notification was sent by the bank. When I called Truist, I was referred to the fraud department. When I contacted the fraud department, they sent me back to the branch. At the branch, I was only told there was suspicious activity, with no further details or documentation provided. I still have not been given a reason or explanation. Truist closed : My personal checking account A secondary account A joint account shared with my mother, which had our mortgage and several bill payments scheduled My mother was then locked out of her savings and newly opened checking account after she deposited her paycheck, despite being told this would resolve the issue. Her deposits bounced, and she could not pay bills on time. This caused us to miss our mortgage payment for the first time ever, forced us to withdraw from emergency accounts, and created serious financial hardship. We were treated as if we committed fraud, but no one at Truist has shown us evidence, documentation, or communicated with transparency. We have already attempted to resolve this with the company by calling multiple departments and visiting a Truist branch in person. No one has been willing to provide a resolution or written explanation. We are now seeking formal investigation and relief.
Frequently Asked Questions
What is Complaint #14675703 about?
Complaint #14675703 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-07-15T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.