Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #14675659
Complaint Overview
Complaint ID: 14675659
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: New York
ZIP Code: 14626
Date Received: 2025-07-15T12:00:00-05:00
Date Sent to Company: 2025-07-15T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was attempting to open a Paypal Debit Card. I have been with Paypal more than 20 years, but did not have a pre-paid debit card. I was following instructions from their on-line " messenger '' or bot. It asked me to go to my checking account and deposit {$300.00}. Yes, they specified it be {$300.00}. I did. I had not even logged off with my bank was {$280.00} was withdrawn. I did not even have the numbers to the card yet! It was charged to something called XXXX. I attempted to contact this company, but this is no such place. I went back to Paypal and they insisted it was authorized. Again, I was given no service and received no item. I have entered a claim ( twice ) and each time, the claim is denied, with the explanation " After carefully reviewing your case, we found that this was an authorized transaction so it couldnt be covered under PayPal Purchase Protection. " It is listed that " This dispute has ended in the Seller 's favor '' I'll bet, because they ; re probably the seller!
Frequently Asked Questions
What is Complaint #14675659 about?
Complaint #14675659 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-07-15T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.