Vehicle loan or lease -- Struggling to pay your loan -- Complaint #14675557
Complaint Overview
Complaint ID: 14675557
Company: Bridgecrest Acceptance Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Struggling to pay your loan
Sub-Issue: Denied request to lower payments
State: Pennsylvania
ZIP Code: 19154
Date Received: 2025-07-15T12:00:00-05:00
Date Sent to Company: 2025-07-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Ive been making monthly payments of {$390.00} since XX/XX/year> on a car that was totaled in an accident through no fault of my own. The at-fault partys insurance denied liability, and my limited insurance didnt cover the loss. I received no payout from either party. Despite the car being gone, Ive already paid over {$15000.00}, and Bridgecrest continues to demand full loan payment. They refuse to provide any hardship forgiveness, reduced settlement, or deficiency resolution. When I asked for assistance, I was told they dont do settlements and was only offered a payment plan for the entire remaining balance, which does nothing to address the fact that I no longer possess the car and have received no support. Ive been bounced between Bridgecrest and XXXX with no resolution. Im under severe financial strain, and I feel Im being taken advantage of. Im requesting a review of this case for hardship forgiveness or a settlement resolution.
Frequently Asked Questions
What is Complaint #14675557 about?
Complaint #14675557 was filed against Bridgecrest Acceptance Corporation regarding Vehicle loan or lease specifically about Struggling to pay your loan. It was received by the CFPB on 2025-07-15T12:00:00-05:00.
How did Bridgecrest Acceptance Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Bridgecrest Acceptance Corporation?
Yes, visit the Bridgecrest Acceptance Corporation company profile at readthecomplaint.com/company/bridgecrest-acceptance-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.