Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #14653282
Complaint Overview
Complaint ID: 14653282
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Florida
ZIP Code: 32526
Date Received: 2025-07-14T12:00:00-05:00
Date Sent to Company: 2025-07-14T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I reached out to XXXXXXXX XXXX XXXX about a late payment in XX/XX/year>. I asked for the late payment to be forgiving as I made a XX/XX/year> payment head. The rep on the phone stated they would honor that for me as one on-time payment and they will also waive my late fee. The rep also stated I will be able to see this on my XX/XX/year> statement for reinsurance. I tried to dispute through the credit agencies and no changes have been made and I was advised to contact the lender. I contacted them again and they said they've done my part and to contact the XXXX, Equifax, and XXXX. Now I am being ran into circles. This is harming my credit report.
Frequently Asked Questions
What is Complaint #14653282 about?
Complaint #14653282 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-07-14T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.