Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #14608475
Complaint Overview
Complaint ID: 14608475
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: New Jersey
ZIP Code: 08873
Date Received: 2025-07-11T12:00:00-05:00
Date Sent to Company: 2025-07-11T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
To Whom It May Concern, I am writing to formally file a complaint against Grow Credit for inaccurately reporting my account status to the credit bureaus. Despite fulfilling all my obligations, XXXX XXXX has reported my account as being in collections, which is false, harmful, and misleading. Here are the key facts : I fully paid my balance with XXXX XXXX before the account was closed. I received a refund check for my security deposit, confirming that there were no outstanding balances. XXXX XXXX notified me that they would be closing accounts due to their contract ending with their sponsor. In their communication, they promised that the account would be reported as paid as agreed and closed in good standing. Despite this, I have now discovered that XXXX XXXX is reporting my account as in collections to the credit bureaus, which has negatively impacted my credit score and is damaging to my financial reputation. This is unacceptable and a violation of fair credit reporting practices. I am requesting the CFPBs assistance to : Investigate Grow Credits inaccurate reporting. Require them to immediately correct my credit report to reflect paid as agreed or closed in good standing. Ensure this error does not affect my creditworthiness moving forward. I have documentation supporting my claim, including payment confirmation, the deposit refund check, and Grow Credits closure notice. I am happy to provide any supporting materials needed for your investigation. I also want to note that I made this payment on XX/XX/year>. Thank you for your time and attention to this matter. I hope for a swift resolution. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #14608475 about?
Complaint #14608475 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-07-11T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.