Vehicle loan or lease -- Getting a loan or lease -- Complaint #14608013
Complaint Overview
Complaint ID: 14608013
Company: Carvana Group, LLC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Getting a loan or lease
Sub-Issue: Confusing or misleading advertising or marketing
State: Colorado
ZIP Code: 80817
Date Received: 2025-07-11T12:00:00-05:00
Date Sent to Company: 2025-07-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Because of some extenuating circumstances, I need to get a car without a down payment immediately. Carvana 's website and advertising describe buying a car " on your terms ''. One would assume that they get to set the terms. That is, however, not the case. Carvana, in my case, will not allow me to set a down payment of {$0.00}, which is what I need. I attempted to resolve this with customer support, however XXXX, XXXX, and " XXXX '' ( who identified himself as XXXX ) were either unwilling to help or do not have the proper tools to do so.
Frequently Asked Questions
What is Complaint #14608013 about?
Complaint #14608013 was filed against Carvana Group, LLC regarding Vehicle loan or lease specifically about Getting a loan or lease. It was received by the CFPB on 2025-07-11T12:00:00-05:00.
How did Carvana Group, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Carvana Group, LLC?
Yes, visit the Carvana Group, LLC company profile at readthecomplaint.com/company/carvana-group-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.