Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #14561495
Complaint Overview
Complaint ID: 14561495
Company: Regions Financial Corporation
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: Georgia
ZIP Code: 30076
Date Received: 2025-07-09T12:00:00-05:00
Date Sent to Company: 2025-07-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX - A XXXX payment of {$1500.00} was made to me from an unknown sender. I immediately chatted regions bank to report the payment. Was instructed to wait until payment posted. I forget the date it posted ( between XX/XX/XXXX and XX/XX/XXXX ), but I called as soon as it was posted. I called and opened a ticket with regions bank, reporting the transaction as unknown. Was told not to worry and within XXXX business days the transaction was reversed XX/XX/XXXX - the {$1500.00} payment was reversed from my account. Regions also sent a letter stating Based on our investigation of your claim, we have made the following determination : The payment was sent via the XXXX XXXX according to the instructions you provided when you requested this payment through Regions Online or Mobile Banking. As provided in the agreement for Online Banking, it is your responsibility to ensure the accuracy of this information. If you entered an incorrect mobile phone number, email address or account number for the intended recipient, the payment may be delivered to the wrong person. XX/XX/XXXX - I received an email for regions stating that my XXXX account was permanently banned without any explanation. XX/XX/XXXX - multiple calls were made to regions after initial rep hung up on me. Was told I have to visit branch in person. XX/XX/XXXX - visited branch in person and ticket was opened with previously mentioned letter attached. XXXX - follow up visit with branch, was told account was permanently banned because my name was in a database cant be reactivated. Called online banking as was told XXXX was blocking regions from reactivating my XXXX account. Called XXXX and was told regions was the one blocking my phone number and not XXXX. Was connected back to regions. The rep could open a complaint for me but that was the end of any support I could get from Regions.
Frequently Asked Questions
What is Complaint #14561495 about?
Complaint #14561495 was filed against Regions Financial Corporation regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2025-07-09T12:00:00-05:00.
How did Regions Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Regions Financial Corporation?
Yes, visit the Regions Financial Corporation company profile at readthecomplaint.com/company/regions-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.