Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #14535319
Complaint Overview
Complaint ID: 14535319
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Virginia
ZIP Code: 225XX
Date Received: 2025-07-08T12:00:00-05:00
Date Sent to Company: 2025-07-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was selling a dirt-bike on XXXX marketplace XXXX A buyer commented their interest in a local XXXX group for my town. Their profile mustve been stolen because it looked like a family with kids that lived in my area. So we were messaging back and fourth about the bike, and they told me they could pick it up that day and to give them my XXXX. I gave them my number and they attempted to pay me the XXXX it costed for the bike. This apparently didnt work because my account wasnt upgraded and there was a limit. Somehow this scammer got my email because there were very legitimate looking emails that I was getting from XXXX regarding all this. From there I was put onto a call with a fake XXXX representative who helped me drain {$1100.00} from my account via XXXX and XXXX XXXX. {$500.00} on XXXX {$600.00} on XXXX XXXX. I was directed to send {$600.00} through XXXX which only let me send {$500.00}, and then told to send the {$600.00} elsewhere which was XXXX XXXX. There was a very deliberate prompt that was perfectly personalized to the situation I was in to get me to send more.This was shocking after I realized it was a scam, mainly because how real the emails looked and how I the only information I gave them was my phone number and they knew my name already. I am a younger person who usually wouldnt fall for any sketchy things on the internet, but with the use of what I think is AI and sneaky tactics it is very believable. I am now out XXXX and Im going off to college this fall and couldve really used that money.
Frequently Asked Questions
What is Complaint #14535319 about?
Complaint #14535319 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-07-08T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.