Payday loan, title loan, personal loan, or advance loan -- Credit monitoring or identity theft protection services -- Complaint #14535096
Complaint Overview
Complaint ID: 14535096
Company: Klarna Ab
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Installment loan
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Billing dispute for services
State: Utah
ZIP Code: 841XX
Date Received: 2025-07-08T12:00:00-05:00
Date Sent to Company: 2025-07-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I made a order for XXXX XXXXXXXX through Klarna buy now pay later, my package said it was delivered on the XXXX of XXXX however I never received my package, I couldnt find my package, I contacted XXXX XXXXXXXX they couldnt do anything about it, therefore I contacted Klarna customer service and explained the issue I was having Klarna basically refused to help me. My only option left was to contact my bank and makes a dispute through them, the first dispute was in my favor however Klarna was still charging my account and got back in contact with Klarna but the was basically giving me the go around. I wanted until the other three transactions from Klarna was done so I can dispute it all together with my bank. My last dispute through my bank was on XX/XX/year>, I got a email back on XX/XX/year> letting me know it was in my favor however on XX/XX/year> Klarna emailed to let me know that my XX/XX/XXXX order has been resolved by my bank in Klarna favor and no further action is required and that Klarna has recharged my account, then I got another emailed that said payment was paid. I immediately, contacted my bank and talked to representative they looked at my dispute and seen it was in my favor the representative I was talking to talked to the dispute and fraud department and they said they could only block that my card and I would have to personally talk to Klarna again because they won in my favor not in Klarna. One of the representative I was talking to ended up giving me the CFPB information to see what my next steps are.
Frequently Asked Questions
What is Complaint #14535096 about?
Complaint #14535096 was filed against Klarna Ab regarding Payday loan, title loan, personal loan, or advance loan specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2025-07-08T12:00:00-05:00.
How did Klarna Ab respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Klarna Ab?
Yes, visit the Klarna Ab company profile at readthecomplaint.com/company/klarna-ab to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.