Debt or credit management -- Problem with customer service -- Complaint #14535024
Complaint Overview
Complaint ID: 14535024
Company: Resurgent Capital Services L.P.
Product: Debt or credit management
Sub-Product: Debt settlement
Issue: Problem with customer service
State: South Carolina
ZIP Code: 29420
Date Received: 2025-07-08T12:00:00-05:00
Date Sent to Company: 2025-07-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am trying to resolve a debt with Resurgent Capital Services ( Account ending in XXXX ). I was offered a settlement of {$550.00}, which Im willing to pay, but the company refuses to provide written confirmation of the terms before payment. They state it is against their policy to send written confirmation in advance. Without documentation, I can not safely proceed. This is not standard practice, and I believe it may violate my rights under the Fair Debt Collection Practices Act ( FDCPA ). I have requested in writing that they confirm : That {$550.00} will be accepted as full settlement That the remaining balance will be waived That the account will be reported as settled to credit bureaus That no further collection will be pursued I am requesting the CFPB review this practice and intervene if necessary so that I can resolve this account fairly and with legal protection.
Frequently Asked Questions
What is Complaint #14535024 about?
Complaint #14535024 was filed against Resurgent Capital Services L.P. regarding Debt or credit management specifically about Problem with customer service. It was received by the CFPB on 2025-07-08T12:00:00-05:00.
How did Resurgent Capital Services L.P. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt or credit management) and describe your issue in detail.
Can I see other complaints against Resurgent Capital Services L.P.?
Yes, visit the Resurgent Capital Services L.P. company profile at readthecomplaint.com/company/resurgent-capital-services-l-p to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.