Debt collection -- Attempts to collect debt not owed -- Complaint #14511445
Complaint Overview
Complaint ID: 14511445
Company: Bread Financial Holdings, INC.
Product: Debt collection
Sub-Product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours
State: New York
ZIP Code: 11238
Date Received: 2025-07-07T12:00:00-05:00
Date Sent to Company: 2025-08-20T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX is reporting a closed account with a {$0.00} balance and a charge-off status on my credit report, even though the account was closed on XX/XX/year> and marked as transferred or sold to another lender. The account is listed with a balance of {$0.00}, yet it continues to report as Charged off across all three credit bureaus, creating a derogatory impact on my credit file without any current obligation or legal standing. Additionally, the status and comments vary between bureaus, including charged off, purchased by another lender, and transferred or sold, which are contradictory and misleading. I requested validation of the debt, including proof of the original obligation and documentation of the sale or transfer, but I have not received any response or evidence. This continued reporting violates the Fair Credit Reporting Act ( FCRA ) 607 ( b ), which requires maximum possible accuracy, and 611, which grants consumers the right to dispute unverifiable information. I believe this account should no longer be reported at all due to its inconsistent and outdated status, and the absence of any valid documentation or balance.
Frequently Asked Questions
What is Complaint #14511445 about?
Complaint #14511445 was filed against Bread Financial Holdings, INC. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2025-07-07T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.