Credit reporting or other personal consumer reports -- Unable to get your credit report or credit score -- Complaint #14511440
Complaint Overview
Complaint ID: 14511440
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-Issue: Problem getting your free annual credit report
State: New Jersey
ZIP Code: 079XX
Date Received: 2025-07-07T12:00:00-05:00
Date Sent to Company: 2025-07-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Date / time : On XX/XX/year> I spent about three hours ( XXXX XXXXXXXX XXXX ET ) trying to create a new Experian online account. What happened : 1. I phoned Experian. The only human representative I reached was in the Dispute Team. 2. That agent told me my date of birth was incorrect in their records, corrected it, and said the account could now be opened. 3. The agent transferred me to the Membership department, which is an automated system with no live staff. 4. After I entered my information, the recording said it could not help me and directed me back to the website and to call the Dispute Team. 5. I called the Dispute Team again. They confirmed everything looks fine on their side and transferred me back to the same automated Membership line. 6. Steps 35 repeated several times, creating an endless loop between the automated system and the Dispute Team. Result : After three hours and multiple transfers I still can not establish an Experian account, and no one can explain why or provide a human contact in the Membership department. Amounts involved : Nonethis was an account-creation attempt, not a paid service. What I would like : A live Experian representative who can complete my account setup or clearly explain what information is still preventing enrollment. Having a " department '' as a single robot is ridiculous. with no ability to escalate to a supervisor or do anything, how can these beauties which wield so much power over everyday american finances treat us this way.
Frequently Asked Questions
What is Complaint #14511440 about?
Complaint #14511440 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Unable to get your credit report or credit score. It was received by the CFPB on 2025-07-07T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.