Checking or savings account -- Managing an account -- Complaint #14510704
Complaint Overview
Complaint ID: 14510704
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Maryland
ZIP Code: 206XX
Date Received: 2025-07-07T12:00:00-05:00
Date Sent to Company: 2025-07-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
am writing to formally inform you of a devastating loss resulting from a recent scam involving my bank account. On Tuesday, XX/XX/year>, I received a notification indicating a transaction on my account that I did not authorize. Upon reviewing my account, I discovered a recurring charge from XXXX over the past few months. I immediately responded to the text message stating that I did not authorize this charge. The response I received indicated that my account would be restricted. The next day, XX/XX/year>, I went to the nail salon, entirely unaware that my card was restricted. Later that day, I contacted Wells Fargo to update my account with my new card information for XXXX XXXX. The representative successfully completed this request. However, on XX/XX/year>, at XXXXXXXX XXXX I received a text message asking me to confirm or deny a new charge of {$2700.00}. I was unable to respond immediately due to being busy at work. A few minutes later, I received a call from Wells Fargo, during which I was asked to confirm the last three charges on each of my accounts. I did so, trusting that the bank 's precautions were in place since my card had already been restricted. Shortly after, I received another call from the same number, and the caller identified himself as a supervisor from the Wells Fargo fraud department. We discussed the situation for approximately 14 minutes, during which I was told that my online banking had been accessed via an XXXX XXXX in Texas. I confirmed that I had my physical card and had not shared my passwords or usernames with anyone. The representative asked if I had authorized anyone to access my account, which I have not. Despite my efforts to secure my account, I believe I have fallen victim to a sophisticated scam that compromised my personal and financial information. I am deeply distressed by this incident and urgently request your assistance in investigating this matter, preventing further unauthorized transactions, and securing my account.
Frequently Asked Questions
What is Complaint #14510704 about?
Complaint #14510704 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-07-07T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.