Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #14510489
Complaint Overview
Complaint ID: 14510489
Company: Bam Management US Holdings INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other transaction problem
State: Florida
ZIP Code: 33196
Date Received: 2025-07-07T12:00:00-05:00
Date Sent to Company: 2025-07-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/scrub>XXXX XXXX XXXX XXXX XXXX XXXX binance received XXXX Of my XXXX coins valued at {$200.00}. Binance is refusing to return my funds from unsupported XXXX token. I deposited XXXX ( XXXX XXXX XXXX ) tokens to my binance wallet unaware that they no longer support the old version of the token. Binance accepted the deposit without warning me that the token was delisted or unsupported. The funds are visible on the XXXX and in binance custody, yet they refuse to return or recover them. Binance support told me there is nothing that can be done since token is unsupported, even though they clearly received the funds and still control the wallet they were sent to. I asked for supervisor multiple times to escalate the claim but was ignored or given excuses. They refuse to put a supervisor on the chat and have me waiting for 4 days telling me they will contact me when supervisor is available but the supervisor is going to tell me the same thing. Binance has the technical ability to recover these tokens- theyve done this for other users and coins- yet they refuse to help in my case, essentially keeping my money. This is misleading and unfair. As a customer I was never warned at the time of the deposit which binance was happy to accept and now Im being told my money is gone even though its in their wallet. Binanance has admitted in chat which I uploaded that my transaction was successful and to wait for a supervisor to assist in recovering funds which never happened.
Frequently Asked Questions
What is Complaint #14510489 about?
Complaint #14510489 was filed against Bam Management US Holdings INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-07-07T12:00:00-05:00.
How did Bam Management US Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bam Management US Holdings INC.?
Yes, visit the Bam Management US Holdings INC. company profile at readthecomplaint.com/company/bam-management-us-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.