Credit card -- Problem with a purchase shown on your statement -- Complaint #14510211
Complaint Overview
Complaint ID: 14510211
Company: Affirm Holdings, INC
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Tennessee
ZIP Code: 38127
Date Received: 2025-07-07T12:00:00-05:00
Date Sent to Company: 2025-07-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I opened loan with affirm from XXXX in XX/XX/year>XXXX and the Refrigerator was delivered in XX/XX/year> the refrigerator door holder was falling off so I call warranty company then couple days later later the refrigerator went out so I emailed them everything they ask from me pictures and in XXXX the Warranty company sent me and check for XXXX the XXXX warranty sent me and check for XXXX so I called and reported to both parties XXXX and affirm no one is handling nothing for me my credit score has dropped I need this settled
Frequently Asked Questions
What is Complaint #14510211 about?
Complaint #14510211 was filed against Affirm Holdings, INC regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-07-07T12:00:00-05:00.
How did Affirm Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Affirm Holdings, INC?
Yes, visit the Affirm Holdings, INC company profile at readthecomplaint.com/company/affirm-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.