Credit reporting or other personal consumer reports -- Credit monitoring or identity theft protection services -- Complaint #14501352
Complaint Overview
Complaint ID: 14501352
Company: Kovo
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Problem canceling credit monitoring or identify theft protection service
State: Georgia
ZIP Code: XXXXX
Date Received: 2025-07-05T12:00:00-05:00
Date Sent to Company: 2025-07-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/year> Kovo Support XXXX cite_start XXXX ( Text - Limited support XXXX Kovo Inc. XXXX ID XXXX Subject : Dispute of Late Payment Reporting - Account : XXXX To Whom It May Concern : I am writing to formally dispute a recent late payment report on my Kovo Installment Plan, as I believe it to be erroneous and potentially retaliatory following my request to cancel and pay off my account. On XX/XX/year>, I initiated a request to cancel my Kovo Installment Plan and pay off my remaining balance. Kovo Support, specifically XXXX, confirmed via email on the same date that if I authorized them to run my card for the remaining balance of {$200.00}, my " outstanding balance [ would be brought ] to XXXX and [ the account would ] close as paid in full ''. Furthermore, the email stated, " Please note that after this final pay-off month, we will no longer report your monthly payment performance to the credit bureaus ''. I subsequently confirmed my understanding and selected to " Close my account as paid in full ''. Despite this agreement to pay off my account in full and close it, I received an email on XX/XX/year>, titled " Your payment is past due! ". This email stated, " Your account is {$20.00} past due '' due to a declined auto-payment. It also warned that not catching up could lead to a " negative impact on your credit ''. I dispute any late payment reporting for the following reasons : Prior Agreement to Close Account as Paid in Full : My intention to pay off the account and close it was clearly communicated and acknowledged by Kovo Support on XX/XX/year>. The subsequent " past due '' notification on XX/XX/year>, seems to contradict the understanding that the account was in the process of being settled and closed in full. Timing of Reported Late Payment : The past-due notification was received after I had already initiated and confirmed my request to fully pay off and close my account. It appears Kovo is reporting a " late payment '' during a period when the account was in the process of being definitively closed as paid in full. Potential Retaliation : It is concerning that a " past due '' notification leading to a potential negative credit impact was issued so soon after my decision to cancel and pay off the account. This raises questions about whether this reporting is a retaliatory measure for my cancellation. I understand that paying off the account in full would not change previous payment history or remove prior late reports. However, I dispute any new negative reporting that occurred or will occur after my agreement to pay off the account and close it as paid in full on XX/XX/year>. I request that Kovo : Immediately investigate this matter. Cease and reverse any negative credit reporting associated with a " late payment '' that occurred on or after XX/XX/year>. Confirm in writing that my account has been closed as " paid in full '' and that no further negative reporting related to this dispute will occur. Please provide a written response within XXXX days detailing the steps taken to resolve this dispute. You may contact me at XXXX or XXXX. Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #14501352 about?
Complaint #14501352 was filed against Kovo regarding Credit reporting or other personal consumer reports specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2025-07-05T12:00:00-05:00.
How did Kovo respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Kovo?
Yes, visit the Kovo company profile at readthecomplaint.com/company/kovo to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.