Mortgage -- Incorrect information on your report -- Complaint #14500752
Complaint Overview
Complaint ID: 14500752
Company: Navy Federal Credit Union
Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)
Issue: Incorrect information on your report
Sub-Issue: Old information reappears or never goes away
State: Pennsylvania
ZIP Code: XXXXX
Date Received: 2025-07-05T12:00:00-05:00
Date Sent to Company: 2025-07-05T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/XXXX WHEN I APPLIED FOR A SPECIFIC INSTRUMENT TO HELP ME IN MY QUEST TO ACCESS MY $ XXXX XXXX XXXX two inexperienced intake employees of NFCU set me up with 2 incorrect and different instruments and took the liberty of doing 2 specific hard pulls or inquires on my CREDIT REPORT .. FURTHER PENALIZING MY EFFORTS SOME ONE SHOULD HAVE PICKED THIS UP @ NFCU and I also missed it until XX/XX/XXXX when XXXX XXXX XXXX ( a 20 year ex-XXXX XXXX POINTED IT OUT TO ME ( thank you XXXX ) . Please help rectify this grievous NFCU ERROR OF HIGH MAGNITUDE.XXXX
Frequently Asked Questions
What is Complaint #14500752 about?
Complaint #14500752 was filed against Navy Federal Credit Union regarding Mortgage specifically about Incorrect information on your report. It was received by the CFPB on 2025-07-05T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.