Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #14472729
Complaint Overview
Complaint ID: 14472729
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: Georgia
ZIP Code: 30296
Date Received: 2025-07-04T12:00:00-05:00
Date Sent to Company: 2025-07-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing a complaint regarding two financial institutions : XXXX XXXX XXXX and Cash App ( Block, Inc. ) for unlawfully restraining or seizing funds based on a fraudulent court filing, using a false address that does not belong to me. In XXXX, XXXX XXXX seized {$5100.00} from my personal account, and Cash App has frozen {$110.00} for over XXXX years. I recently obtained documents showing that both financial institutions acted on a Texas Writ of Garnishment and New York judgments, all of which listed an address I have never lived at : XXXX XXXX XXXX, XXXX, GA XXXX. That address was only ever associated with a business I was formerly connected to and was never my residence. I reside at XXXX XXXX XXXX, XXXX, GA, and have lived here continuously before, during, and after these cases. I was never served with any legal documents related to these judgments, which violates my due process rights under federal and state law. I only discovered the existence of these judgments in XXXX XXXX, when my accounts were frozen. XXXX and Cash App failed to verify the legitimacy of the address listed in the court documents or to notify me properly, despite having my correct address on file. Their actions have caused severe financial and emotional distress.
Frequently Asked Questions
What is Complaint #14472729 about?
Complaint #14472729 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2025-07-04T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.