Student loan -- Incorrect information on your report -- Complaint #14472448
Complaint Overview
Complaint ID: 14472448
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Georgia
ZIP Code: 30214
Date Received: 2025-07-04T12:00:00-05:00
Date Sent to Company: 2025-07-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I XXXX XXXX XXXX 10 years ago and I've been on an IDR since. My account has been in deferment and IDR status that was interrupted due to COVID and political maneuvers I don't understand. My credit score was decreased by XXXX points with no notice or warning of ever having a delinquent account status. I'm panicked and devastated. I have been trying to rectify this since the end of XX/XX/year> when XXXX XXXX notified me of this significant change.
Frequently Asked Questions
What is Complaint #14472448 about?
Complaint #14472448 was filed against Nelnet, INC. regarding Student loan specifically about Incorrect information on your report. It was received by the CFPB on 2025-07-04T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.