Checking or savings account -- Opening an account -- Complaint #14472190
Complaint Overview
Complaint ID: 14472190
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: Texas
ZIP Code: 78626
Date Received: 2025-07-04T12:00:00-05:00
Date Sent to Company: 2025-07-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
To whom it may concern, I am writing to file a formal complaint against Capital One Bank regarding deceptive promotional practices surrounding their 360 Checking account and the associated {$250.00} bonus offer ( promo code : XXXX ). Capital One prominently advertised that customers who open a new 360 Checking account and meet specific requirementssuch as setting up direct deposit and depositing a minimum amountwould receive a {$250.00} bonus. I followed all the required steps as outlined by Capital One : 1. I opened a new 360 Checking account online. 2. I used the promo code CHECKING250 during the application process ( which was clearly marked as active, as shown in the attached screenshot ). 3. I completed all qualifying actions, including depositing the required amount within the specified time frame. Despite fulfilling all terms, Capital One has failed to issue the promotional bonus, and customer service has not provided any clear explanation or resolution. This is a clear case of misleading advertising and consumer deception. The offer was used to induce account sign-ups, but the promised incentive was not honoredconstituting a bait-and-switch tactic. I am requesting that : Capital One honor the {$250.00} bonus as originally advertised and promised. Capital One correct its misleading advertising practices and be held accountable for false marketing. Please investigate this issue and hold Capital One accountable for this deceptive conduct. Sincerely, XXXX XXXX XXXX XXXX XXXX Phone : ( XXXX ) XXXX Address : XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX
Frequently Asked Questions
What is Complaint #14472190 about?
Complaint #14472190 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2025-07-04T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.