Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #14471959
Complaint Overview
Complaint ID: 14471959
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Florida
ZIP Code: 33065
Date Received: 2025-07-04T12:00:00-05:00
Date Sent to Company: 2025-07-04T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Between XX/XX/year>, I discovered that my personal and/or educational information was disclosed and/or mishandled by XXXX XXXX without my prior knowledge or consent. My education records, which are protected under the Family Educational Rights and Privacy Act ( FERPA ), were shared with a third party without my written consent. Alternatively, Sensitive information, including financial or personally identifiable details provided during enrollment or financial aid processing, was stored or transmitted without appropriate safeguards in violation of 15 U.S.C. 6801. I did not authorize this disclosure, and I was not provided with an opportunity to opt out, review, or correct the information before it was shared or mishandled. Under FERPA ( 20 U.S.C. 1232g ), I have the right to control disclosure of my education records and to request access or amendment of those records. Under 15 U.S.C. 6801, institutions are required to protect the confidentiality and integrity of consumer information and implement safeguards against unauthorized access. I have contacted the institution to request clarification, a review of my records, and confirmation of what was disclosed and to whom. To date, I have not received an adequate explanation or resolution. I am requesting that this issue be investigated, and that the company or institution involved be required to explain the basis for the disclosure and whether it meets their obligations under FERPA and federal privacy laws.
Frequently Asked Questions
What is Complaint #14471959 about?
Complaint #14471959 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-07-04T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.