Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #14455570
Complaint Overview
Complaint ID: 14455570
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: New York
ZIP Code: 14221
Date Received: 2025-07-03T12:00:00-05:00
Date Sent to Company: 2025-07-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
For literally over 2 years now my cash app account has been closed for " violating the terms of service '' for gambling. Even though I am not a huge gambler and not exactly sure I have even used cash app to " gamble '' but even in the office case I did, gambling is legal in the state I reside in, NY. I have contacted them and asked them to reinstate my account but they tell me they have already done a thorough review of the situation and they refuse to allow me to have a cash app account. Can't use that account, can't even make a new one, as soon as I open a new account under a different email, once I enter my SS number to XXXX it immediately tells me to go XXXX my self. As much as I can't stand cash app and how terrible the service they offer, they are one of my only convienet options. please please please help me get my account back up and running.
Frequently Asked Questions
What is Complaint #14455570 about?
Complaint #14455570 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2025-07-03T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.