Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #14454483
Complaint Overview
Complaint ID: 14454483
Company: Fifth Third Financial Corporation
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Illinois
ZIP Code: 60103
Date Received: 2025-07-03T12:00:00-05:00
Date Sent to Company: 2025-07-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had my old card on file with stub hub and the next morning i called my bank that XXXX fraud charges were made, initially it was XXXX charges but some of the concerts got cancelled so my money wasn't taken out, it was a total of XXXX dollars taken out, but only XXXX dollars went through, the first fraud charge i submitted with fifth third bank was approved and they returned my money, the second claim i made was for XXXX dollars, they investigated for about XXXX months and denied my claim, which is weird since they approved the first XXXX. They came back and not enough evidence was provided, but the card that stub hub had on file was already closed since they shipped me a new card, but clearly not since my card was somehow still going through with transactions, when I contacted stub hub they were no help, they just came back and said I bought the tickets which these tickets were bought in XXXX XXXX XXXX, XXXX, and XXXX which I live in XXXX so It wouldn't make any sense buying these tickets. All these charges were made on XX/XX/year> at around XXXXXXXX XXXX
Frequently Asked Questions
What is Complaint #14454483 about?
Complaint #14454483 was filed against Fifth Third Financial Corporation regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2025-07-03T12:00:00-05:00.
How did Fifth Third Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Fifth Third Financial Corporation?
Yes, visit the Fifth Third Financial Corporation company profile at readthecomplaint.com/company/fifth-third-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.