Student loan -- Credit monitoring or identity theft protection services -- Complaint #14431072
Complaint Overview
Complaint ID: 14431072
Company: Servicer Under Contract With Federal Student Aid
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Problem with product or service terms changing
State: Louisiana
ZIP Code: 70380
Date Received: 2025-07-02T12:00:00-05:00
Date Sent to Company: 2025-08-11T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX XXXX acnt # XXXX. In the amounts of {$1800.00} and {$2000.00} My personal and financial information compromised without my authorization. The family education rights and privacy act ( FERPA ) protects the confidentiality of student records. This breach is a clear violation of FERPA and you're responsible to safeguard my information. Given the severity of this breach and resulting compromise to my personal and financial information, I requestthat you immediately cancel and discharge the student loan debt. You have 5 business days or I will have to take further legal action.
Frequently Asked Questions
What is Complaint #14431072 about?
Complaint #14431072 was filed against Servicer Under Contract With Federal Student Aid regarding Student loan specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2025-07-02T12:00:00-05:00.
How did Servicer Under Contract With Federal Student Aid respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Servicer Under Contract With Federal Student Aid?
Yes, visit the Servicer Under Contract With Federal Student Aid company profile at readthecomplaint.com/company/servicer-under-contract-with-federal-student-aid to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.