Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #14383663

CFPB complaint 14383663 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Incorrect information on your report", specifically "Information belongs to someone else". This complaint was filed against EQUIFAX, INC. on June 30, 2025.

Complaint 14383663 was filed against EQUIFAX, INC.. You can view all complaints against this company on their profile page at /company/equifax-inc.

EQUIFAX, INC. responded with "Closed with non-monetary relief". The response was marked as timely by the CFPB.

Complaint 14383663 was received by the CFPB on June 30, 2025. It was sent to EQUIFAX, INC. on June 30, 2025.

Complaint 14383663 was filed from Texas. You can view all complaints from this state at /state/TX.

Dispute information is not available for complaint 14383663.

Complaint 14383663 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.

Complaint 14383663 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.

The Fair Credit Reporting Act (FCRA) requires credit reporting agencies to ensure the accuracy of the information in consumer reports. This relates to a Credit reporting or other personal consumer reports complaint against EQUIFAX, INC. involving "Incorrect information on your report".

Resolution likelihood: likely. The company's current response is "Closed with non-monetary relief". The company did respond in a timely manner, which is a positive indicator.

This complaint is rated as medium risk. Incorrectly reporting another individual's information on a credit report can significantly impact a consumer's creditworthiness and ability to obtain credit.

This case highlights the ongoing challenge credit bureaus face in accurately distinguishing and associating consumer data, especially in cases of similar names or identity confusion. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.

Consumers should regularly review their credit reports from all three major bureaus and dispute any inaccuracies immediately.

In Texas, consumers have rights under state law to dispute credit report errors, in addition to federal protections. This complaint was filed from Texas.

This issue is common across the credit reporting industry, with all major bureaus occasionally facing challenges with data accuracy and consumer identity.

The consumer should immediately dispute the inaccurate information with the credit reporting agency (Equifax, in this case) and provide any supporting documentation. They should also consider disputing it with the original creditor if applicable.

Under the FCRA, credit reporting agencies generally have 30 days (or 45 days if the consumer provides additional information during the 30-day period) to investigate and respond to a dispute.