Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #14383653
Experian Credit Report Contains Someone Else's Information
Complaint Overview
Complaint ID: 14383653
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
State: Utah
ZIP Code: 84057
Date Received: 2025-06-30T12:00:00-05:00
Date Sent to Company: 2025-06-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: medium
Incorrect information on a credit report can negatively impact a consumer's ability to obtain credit, housing, or employment.
Consumer Sentiment: negative
Topics: Credit reporting, Incorrect information, Identity issues
AI Analysis
CFPB complaint 14383653 was filed against Experian Information Solutions Inc. regarding Credit reporting or other personal consumer reports (Credit reporting), specifically about "Incorrect information on your report". A consumer reported that incorrect information, specifically data belonging to someone else, appeared on their Experian credit report. The complaint was received on June 30, 2025 from Utah. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should regularly review their credit reports from all three major bureaus and dispute any inaccuracies immediately.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies to ensure the accuracy of the information they maintain.
Regulatory Insight
Credit bureaus have a responsibility to investigate disputes and correct errors, including instances where information is incorrectly attributed to a consumer.
Resolution Likelihood
likely
State-Specific Consumer Protections
This issue occurred in Utah and was closed with an explanation, suggesting Experian provided a response to the consumer's dispute.
Industry Comparison
Experian, like other major credit bureaus, faces ongoing scrutiny regarding data accuracy and the handling of consumer disputes.
Related Issues
Frequently Asked Questions
What is CFPB complaint 14383653 about?
CFPB complaint 14383653 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Incorrect information on your report", specifically "Information belongs to someone else". This complaint was filed against Experian Information Solutions Inc. on June 30, 2025.
Which company is complaint 14383653 filed against?
Complaint 14383653 was filed against Experian Information Solutions Inc.. You can view all complaints against this company on their profile page at /company/experian-information-solutions-inc.
What was the company's response to complaint 14383653?
Experian Information Solutions Inc. responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 14383653 filed?
Complaint 14383653 was received by the CFPB on June 30, 2025. It was sent to Experian Information Solutions Inc. on June 30, 2025.
What state was complaint 14383653 filed from?
Complaint 14383653 was filed from Utah. You can view all complaints from this state at /state/UT.
Was the consumer satisfied with the resolution of complaint 14383653?
Dispute information is not available for complaint 14383653.
What product category is complaint 14383653 about?
Complaint 14383653 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.
How was complaint 14383653 submitted?
Complaint 14383653 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 14383653?
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies to ensure the accuracy of the information they maintain. This relates to a Credit reporting or other personal consumer reports complaint against Experian Information Solutions Inc. involving "Incorrect information on your report".
How likely is complaint 14383653 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 14383653?
This complaint is rated as medium risk. Incorrect information on a credit report can negatively impact a consumer's ability to obtain credit, housing, or employment.
What regulatory actions apply to complaint 14383653?
Credit bureaus have a responsibility to investigate disputes and correct errors, including instances where information is incorrectly attributed to a consumer. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.
What should the consumer do about complaint 14383653?
Consumers should regularly review their credit reports from all three major bureaus and dispute any inaccuracies immediately.
Are there state-specific protections for complaint 14383653?
This issue occurred in Utah and was closed with an explanation, suggesting Experian provided a response to the consumer's dispute. This complaint was filed from Utah.
How does complaint 14383653 compare to industry norms?
Experian, like other major credit bureaus, faces ongoing scrutiny regarding data accuracy and the handling of consumer disputes.
What steps should a consumer take if they discover someone else's information on their credit report?
Immediately dispute the inaccurate information with the credit bureau (Experian in this case) and provide any supporting documentation. If the issue persists, consider filing a complaint with the CFPB or seeking legal counsel.
What is Experian's obligation when a consumer disputes inaccurate information on their report?
Experian is required by the FCRA to conduct a reasonable investigation into the disputed information and correct any inaccuracies found. They must also provide the consumer with the results of their investigation.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.