Credit card -- Problem with a purchase shown on your statement -- Complaint #14383559
Complaint Overview
Complaint ID: 14383559
Company: Affirm Holdings, INC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Georgia
ZIP Code: 30813
Date Received: 2025-06-30T12:00:00-05:00
Date Sent to Company: 2025-06-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I am writing to formally dispute a transaction on my account that I believe to be incorrect. On XX/XX/year>, I made a purchase on XXXX using Affirm as my payment method. Upon reviewing my account statements, I noticed that this single purchase was billed twice on the same day. Immediately, I contacted Affirm customer service to resolve this issue. Unfortunately, the representatives I spoke with were argumentative and unhelpful. Despite explaining the situation clearly, they did not acknowledge the duplicate billing and appeared to dismiss my concerns. Their primary response was to dispute my claim rather than work towards a resolution. I respectfully request that this matter be reviewed, and that the duplicate charge be corrected or refunded as appropriate. I have attached copies of my account statements showing the duplicate transaction for your review. Thank you for your assistance in resolving this matter. Please let me know if any further information is needed. Sincerely, XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #14383559 about?
Complaint #14383559 was filed against Affirm Holdings, INC regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-06-30T12:00:00-05:00.
How did Affirm Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Affirm Holdings, INC?
Yes, visit the Affirm Holdings, INC company profile at readthecomplaint.com/company/affirm-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.