Vehicle loan or lease -- Repossession -- Complaint #14383424
Complaint Overview
Complaint ID: 14383424
Company: Wheels Financial Group, LLC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Repossession
Sub-Issue: Damage caused or loss of personal items in vehicle during the actual repossession
State: Texas
ZIP Code: 786XX
Date Received: 2025-06-30T12:00:00-05:00
Date Sent to Company: 2025-06-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/year>2024, Wheels Financial Group LLC dba LoanMart, in coordination with its agents XXXX XXXX and others, initiated a repossession of a vehicle that had already been lawfully transferred and titled to a different individual ( my father ). The loan account they claim is tied to the vehicle is in dispute, and no valid or verifiable contract or loan disclosures under the Truth in Lending Act ( TILA ) were ever provided. Despite multiple requests for verification, no signed contract or lawful disclosure statement has been produced by LoanMart or its affiliates. From XX/XX/scrub> 2024 to present, I ( the complainant ) initiated a lawful administrative process to resolve the matter and served multiple legal notices demanding verification, including a Conditional Acceptance, Notice of Default, and Affidavit of Truth. All notices went unrebutted. Instead of resolving the matter, LoanMart proceeded to file court pleadings that falsely named me as a party and submitted a Proposed Order containing forged content, including my name and implied signature, without my consent. This is now being escalated as potential forgery and fraud. I gave the company and its attorneys three days to settle, but they ignored all demands in bad faith. As a result of their ongoing misconduct, I have suffered. Financial harm due to loss of property and legal fees, Emotional XXXX confirmed by a licensed physician, Prescription medications and medical documentation ( XXXX, XXXX ) due to XXXX, short-term XXXX leave. Additionally, I have evidence that LoanMart operates as a " service provider '' under XXXX XXXXXXXX XXXX XXXX XXXX ), a XXXX and FDIC-insured bank . I have reason to believe that XXXX is the true lender and that they are failing to oversee or correct the misconduct of their agent, LoanMart. I am now submitting this to the CFPB because the company continues to : Refuse verification of the alleged debt, Commit possible fraud, forgery, and unfair lending practices, Use deceptive and harassing legal tactics, and Cause escalating financial, emotional, and reputational harm. I am requesting that the CFPB investigate these practices and require the company to Cease and desist all wrongful actions, Compensate for actual damages, and Provide full account and contract disclosure.
Frequently Asked Questions
What is Complaint #14383424 about?
Complaint #14383424 was filed against Wheels Financial Group, LLC. regarding Vehicle loan or lease specifically about Repossession. It was received by the CFPB on 2025-06-30T12:00:00-05:00.
How did Wheels Financial Group, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Wheels Financial Group, LLC.?
Yes, visit the Wheels Financial Group, LLC. company profile at readthecomplaint.com/company/wheels-financial-group-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.