Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #14383363
Complaint Overview
Complaint ID: 14383363
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Investigation took more than 30 days
State: Louisiana
ZIP Code: 70810
Date Received: 2025-06-30T12:00:00-05:00
Date Sent to Company: 2025-06-30T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2025, I submitted a complete identity theft report and signed affidavit to Equifax, along with all required identifying documentation and a copy of the data breach notice from the United States XXXX XXXX, dated XX/XX/XXXX, XXXX breach which led to the compromise of my personal data and is the basis for my identity theft claim. I included details for each account on my credit report that did not belong to me, as required by FCRA XXXX XXXX. The complete package was sent via certified mail and delivered on XX/XX/XXXX, XXXX have the certified mail tracking number and the green return receipt card as proof of delivery. As of today, XX/XX/2025, I have not received any confirmation, response, or resolution from Equifax. It has been nearly XXXX months without action or communication, despite the FCRA 's XXXX requirement to block fraudulent information once proper documentation is received. This failure to comply with the Fair Credit Reporting Act ( FCRA XXXX ) has caused significant harm to me, including the continued presence of fraudulent accounts on my credit report, the denial of legitimate credit applications, and emotional distress resulting from this ongoing issue. I respectfully request that the CFPB investigate this matter and ensure that Equifax complies with their legal obligations to block the fraudulent information and provide confirmation of action taken.
Frequently Asked Questions
What is Complaint #14383363 about?
Complaint #14383363 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-06-30T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.