Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #14380999
Complaint Overview
Complaint ID: 14380999
Company: Ally Financial INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: California
ZIP Code: 95209
Date Received: 2025-06-30T12:00:00-05:00
Date Sent to Company: 2025-06-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : Dispute of Charged-Off Car Loan Request for Correction/ Deletion and Documentation Under FCRA I am writing to formally dispute the reporting of a car loan in the amount of {$4700.00} that has been charged off and is currently being reported on my credit report. The loan was charged off beginning in or around XX/XX/year> and continues to be reported through the present date. I am disputing this debt and requesting a reinvestigation under the Fair Credit Reporting Act ( FCRA ), specifically 15 U.S.C. 1681i and 1681s-2. Dispute Summary : Multiple Charge-Offs : My credit report reflects multiple charge-off entries for the same account. Per 15 U.S.C. 1681i ( a ), a credit item should only be charged off once. The repeated reporting of the same charge-off is inaccurate and misleading, and I request that all duplicate entries be removed immediately. Continued monthly reporting as a charge-off misrepresents the account status and creates a falsely inflated derogatory effect on my credit profile. Request for 1099-C : If the account has been truly charged off or forgiven, I am requesting a copy of the IRS Form 1099-C ( Cancellation of Debt ), pursuant to my rights under federal law and to confirm the validity of the cancellation or charge-off. Vehicle Condition ( Lemon Law ) : The car in question was defective from the outset. Within less than two years, I experienced major mechanical issues, including catalytic converter failure and transmission problems. These defects rendered the vehicle unreliable and contributed to financial hardship related to its maintenance and the eventual default. No mechanic wanted to work on my car due to how badly the transmission was damaged. Repossession Post Charge-Off : The vehicle was repossessed on XX/XX/year>, well after the account had already been charged off. This raises questions about the accuracy and timing of the reported status. A charged-off account that was later repossessed must be updated to reflect the repossession accurately and only once. This timeline is inconsistent and must be reconciled, as it raises serious questions about the actual status of the loan and whether both events ( charge-off and repossession ) are being improperly reported as separate derogatory actions. Post Charge-Off Balance Changes : Even after the account was charged off, the balance has fluctuated multiple times. This is inconsistent with standard accounting practices and raises further questions about the accuracy and integrity of the information being furnished. Under 15 U.S.C. 1681e ( b ), furnishers of information have a legal obligation to report accurate and consistent data. Request for Verification under FCRA 1681i and 1681s-2 ( b ) : Please verify all the information being reported on this account, including the original creditors balance calculation, the timeline of charge-off and repossession, and the legitimacy of multiple updates post-charge-off. In accordance with 15 U.S.C. 1681i and 1681e ( b ), I request a prompt reinvestigation and deletion or correction of any inaccurate, incomplete, or unverifiable information. Please provide : A copy of the 1099-C if issued ; Documentation verifying the original and current balance, and why the balance has changed post charge-off ; Verification of the charge-off and repossession dates ; A complete breakdown of how the outstanding balance was calculated. Updated reporting to reflect the correct and verified status of this account. Under the FCRA, you are required to complete the investigation within 30 days of receipt of this letter. If the disputed information can not be verified, it must be deleted from my credit report. Please send all correspondence to the address listed above. I also request that you send me an updated credit report reflecting the results of this investigation. Thank you for your attention to this matter.
Frequently Asked Questions
What is Complaint #14380999 about?
Complaint #14380999 was filed against Ally Financial INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-06-30T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.