Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #14380671
Complaint Overview
Complaint ID: 14380671
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Louisiana
ZIP Code: 70131
Date Received: 2025-06-30T12:00:00-05:00
Date Sent to Company: 2025-06-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is a supplemental complaint related to CFPB XXXX # XXXX. I am submitting additional documentation to prove that my payment to XXXX ( XXXX ) was made in full and on time, yet I continue to be reported as delinquent. The original dispute included bank records and confirmation of bill pay. Since then, XXXX has refunded my payment, then falsely claimed I still owe the balanceand even increased it. Despite clear proof, this account is still harming my credit. Im requesting the CFPB to fully review the attached documentation and require the creditor to : Correct or delete the negative tradeline. Remove all false charges and late payment reporting. Confirm in writing that the matter is resolved. I have contacted XXXX about this issue since XXXX, yet as of XXXX, my TransUnion report still shows a XXXX delinquency for XXXX, even while listing the account as current. The timing is not only inaccurate, but it also contradicts the fact that I paidand later had the payment mysteriously returned to me. This has affected my XXXX score across multiple bureaus, including XXXX XXXX, and TransUnion. A signed PDF document and bank evidence are included with this supplemental complaint. Thank you for your help resolving this ongoing issue.
Frequently Asked Questions
What is Complaint #14380671 about?
Complaint #14380671 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-06-30T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.