Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #14361601
Complaint Overview
Complaint ID: 14361601
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Georgia
ZIP Code: 30310
Date Received: 2025-06-29T12:00:00-05:00
Date Sent to Company: 2025-06-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am submitting this formal complaint to report serious violations of the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ) by Experian, TransUnion, and Equifax. These issues involve : A collection account from XXXX XXXX XXXX XXXX being reported on TransUnion and Equifax, with no validation or verification provided; Experian 's refusal to correct multiple disputed inaccuracies, despite clear inconsistencies and lack of documentation ; And Equifax preventing me from accessing my account, which has made it impossible to file disputes on their platform. These actions have harmed my credit score and prevented me from exercising my full rights under federal law. XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX TransUnion and Equifax A collection account for {$4400.00} from XXXX XXXX XXXX XXXX recently appeared on both my TransUnion and Equifax credit reports. I have no knowledge of this debt, never received notice of it, and I have not been contacted by XXXX XXXX XXXX XXXX. When I attempted to dispute the item with TransUnion, I discovered that their system does not allow me to file any new disputes until my earlier ones are resolved leaving me unable to challenge this harmful, unverified collection. I have been similarly unable to dispute it with Equifax due to ongoing access issues ( see section XXXX ). To date, no validation or supporting documentation has been provided by either credit bureau or the debt collector to confirm that this collection is mine. This violates : FCRA 611 Right to dispute and require verification FCRA 605B Blocking unverified or fraudulent tradelines FDCPA ( 15 USC 1692g ) Failure by Sunrise Credit to validate the debt XXXX. Experian Refusal to Correct Disputed Inaccuracies I submitted formal disputes to Experian regarding several accounts with inaccurate payment histories, inconsistent naming, and other errors. In particular, XXXX XXXX XXXX is reported differently across all three bureaus, including variations in payment history and account title. Experian completed their investigation and reported that the information would remain unchanged, without providing any documentation from the data furnishers to justify this outcome. This is a direct violation of : FCRA 607 ( B ) Failure to ensure maximum possible accuracy FCRA 611 Failure to conduct a reasonable investigation FCRA 609 Failure to provide information source details when requested This refusal to correct disputed and inconsistent information unfairly damages my creditworthiness. 3. Equifax Denial of Access to Dispute System I have been unable to access Equifaxs online portal to create or manage my account, which prevents me from disputing the Sunrise Credit account and other inaccuracies. I have contacted Equifax by phone, but the issue remains unresolved. This has created a situation where false information is being reported, and I am completely locked out of my right to challenge it, in violation of FCRA 611. 4. Additional Inaccuracies Across All Bureaus Multiple accounts appear differently across all three credit reports. These include : XXXX XXXX XXXX inconsistent payment history and account naming XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, and others missing tradelines, differing late payment records, and inconsistent formatting Personal addresses reported are outdated or incorrect ; the only valid addresses are in XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX inconsistencies violate proper XXXX XXXX XXXX reporting standards and result in further damage to my credit.
Frequently Asked Questions
What is Complaint #14361601 about?
Complaint #14361601 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-06-29T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.