Debt or credit management -- Problem with customer service -- Complaint #14353198
Complaint Overview
Complaint ID: 14353198
Company: Transunion Intermediate Holdings, INC.
Product: Debt or credit management
Sub-Product: Credit repair services
Issue: Problem with customer service
State: Illinois
ZIP Code: 604XX
Date Received: 2025-06-28T12:00:00-05:00
Date Sent to Company: 2025-06-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> l received a email from XXXX XXXX stating my credit score dropped XXXX points. Also they stated there's no reason why. I SAID WHAT. I emailed XXXX XXXX three times to provide me a reason and l took a screen shot of there reply ... Stating nothing has changed to make my XXXX XXXX drop 54 points. Something illegal and shady is going on. I contacted Trans Union XX/XX/XXXX, XXXX, XXXX, XXXX, XXXX, 2025 and they told me there's nothing they can do and the supervisor had the AUDACITY to say... they are not a credit reporting agency which l know isn't true. I want to know who can be held accountable for intentionally dropping my score XXXX points without providing a reason why! I know algorithms can be hacked into by unethical people as this would be considered a crime and must be investigated. Someone had intentionally decrease my XXXX XXXX without reason and Trans Union, XXXX XXXX XXXX refuse to give me a legal reason why. Also l checked all my creditors and nothing has changed as l am paying them off each month. I am requesting an thorough investigation please before getting a lawyer or investigator involved.
Frequently Asked Questions
What is Complaint #14353198 about?
Complaint #14353198 was filed against Transunion Intermediate Holdings, INC. regarding Debt or credit management specifically about Problem with customer service. It was received by the CFPB on 2025-06-28T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt or credit management) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.