Mortgage -- Trouble during payment process -- Complaint #14344100
Complaint Overview
Complaint ID: 14344100
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Private mortgage insurance (PMI)
State: Florida
ZIP Code: 33189
Date Received: 2025-06-27T12:00:00-05:00
Date Sent to Company: 2025-06-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, the mortgage company conducted a property evaluation in response to my request to remove private mortgage insurance ( PMI ). I believe the evaluation was inaccurate and did not reflect the extensive repairs and upgrades that have been made to the property since purchase. In XX/XX/XXXX, I submitted a formal appeal to the company, including detailed documentation of all improvements. Despite this, I have not received a clear or updated response. Instead, I have received the same generic letter twice, without any explanation or progress regarding my request. I have attempted to follow up multiple times by phone, but no one has been able to provide meaningful updates. This prolonged delay and lack of transparency are impacting my finances and appear to be an unfair servicing practice. I am requesting assistance in obtaining a proper review and response from the company.
Frequently Asked Questions
What is Complaint #14344100 about?
Complaint #14344100 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-06-27T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.