Checking or savings account -- Managing an account -- Complaint #14343995
Complaint Overview
Complaint ID: 14343995
Company: Adp INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Pennsylvania
ZIP Code: 17325
Date Received: 2025-06-27T12:00:00-05:00
Date Sent to Company: 2025-06-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
It was on XX/XX/XXXX going into the XXXX I believe. I had XXXX dollars taken out of my account and it said administrative debit. I called and asked about it and the first lady said that it must've come from my phone bill etc. Just making stuff up and didn't take me seriously when I said that I'd escalate it, very unprofessional and childish which extends to the management as well. I called a few times after that everyday trying to get it resolved, I'd call someone and they'd transfer me to a manager and then hang up on me. The couple of times that I was able to keep someone on the line they told me that the payment came from XXXX which it didn't. I had a 3 way call with XXXX and the bank and the XXXX told them that they took the money out of my account on XX/XX/XXXX and it had declined so they tried again on XX/XX/XXXX or the XXXX and it went through then. The gentleman said that XXXX doesn't operate like that and they don't go poking into people 's accounts and when I do make payments, I have to approve them before they take the money out of my account. If it's ever declined, they don't wait for the money to hit my account before trying again, they text and ask when I'll be able to make the payment. I've explained that to Wisely and XXXX multiple times but it seems like they've either hired a bunch of incompetents, or they know what they did and are trying to hide it. I just spoke with a lady this evening XX/XX/XXXX to see if I can get this resolved one last time and she tried to say that the money was transferred to a new card that I had recently activated which was a different story that I had been told previously. I don't understand what's really going on or why it's so hard to get my money back or why a well known bank would take my money like that in the first place. I had complained before about adp and a man called me saying that he could give me the money back but I didn't realize that he meant that he'd be taking money from Prestige that I actually owed them and credit it to me, I didn't know that such a thing was possible. So when it happened XXXX called me and said that still owed them XXXX dollars. This entire thing is very frustrating and I want to get it resolved. Attached is the proof that XXXX didn't take any money out of my account on XX/XX/XXXX which means the XXXX dollars taken in XXXX was stolen from me by a bank that I've had for more than 5 years. Makes me wonder if they've done anything like this prior and I just catch it
Frequently Asked Questions
What is Complaint #14343995 about?
Complaint #14343995 was filed against Adp INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-06-27T12:00:00-05:00.
How did Adp INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Adp INC.?
Yes, visit the Adp INC. company profile at readthecomplaint.com/company/adp-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.