Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #14343519
Complaint Overview
Complaint ID: 14343519
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Florida
ZIP Code: 33844
Date Received: 2025-06-27T12:00:00-05:00
Date Sent to Company: 2025-06-27T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing this complaint due to a reporting error involving my federal student loan from the U.S. Department of Education. The loan was previously reported as closed and placed in collections, and XXXX still shows it as closed with a closure date of XX/XX/year>. However, Equifax is now reporting the same loan as open and in collections, even though there has been no new activity. On top of that, the balance continues to increase, despite the loan being marked closed and inactive. This creates the false appearance of a delinquent, active debt. I disputed the account through Equifax, but it came back verified without any supporting documentation. Then the status changed back to open again, with no valid explanation or verification. This inaccurate reporting is hurting my credit profile, and I am requesting that the information be corrected or removed.
Frequently Asked Questions
What is Complaint #14343519 about?
Complaint #14343519 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-06-27T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.