Credit card -- Fees or interest -- Complaint #14343052
Complaint Overview
Complaint ID: 14343052
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: New Mexico
ZIP Code: 88012
Date Received: 2025-06-27T12:00:00-05:00
Date Sent to Company: 2025-06-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have been attempting to confirm my XXXX XXXX military status to receive XXXX benefits through American Express. This came to my attention after being charged Annual Membership fees for its XXXX XXXX in XXXX for {$690.00}. Upon discovering this, American Express was contacted with a formal request to review military status which was subsequently denied in XX/XX/2025. Another request was initiated telephonically in which no further options were availed with no information on any other possible options indicated. I've checked military orders, Leave and Earnings Statements, and XXXX status which all confirm my XXXX XXXX military status currently and before opening the account.
Frequently Asked Questions
What is Complaint #14343052 about?
Complaint #14343052 was filed against American Express Company regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2025-06-27T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.