Credit card -- Problem with a purchase shown on your statement -- Complaint #14296224
Complaint Overview
Complaint ID: 14296224
Company: TD Bank US Holding Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Arizona
ZIP Code: 85741
Date Received: 2025-06-25T12:00:00-05:00
Date Sent to Company: 2025-06-25T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I requested the letter of why my fraud dispute letter was never sent and why I was denied at the 30-day mark after sending them the letter declaring fraudulent charged to my credit card account. I called Target credit card services Fraud center but it was closed could not file report on XX/XX/year>XXXX Called Target credit card services to freeze account & reported fraudulent charges from XXXX XXXX XXXX XXXX XXXX total of 4 charges totaling {$9500.00} on XX/XX/year>. sent a fiscal dispute letter to Target credit card services through USPS certified mail on XX/XX/year>. I called target to inquire about my dispute on XX/XX/year>, and was informed that my dispute had been denied and that I should have received a letter fin the mail since the claim was denied on XXXX XXXX '' she then told me to have a nice day and ended the call. I still have not received my letter explaining why they have denied the fraudulent dispute and have already sent me to a debt collector, and I can no longer talk directly to target services. I was able to contact XXXX XXXX on XX/XX/year>, and ask them why I have not received this letter sill and the representative would not give the reason for the denial or when they supposably sent me the dispute denial letter. They did not do anything until I ask where they would like the police case number I have to give them.
Frequently Asked Questions
What is Complaint #14296224 about?
Complaint #14296224 was filed against TD Bank US Holding Company regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-06-25T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.