Checking or savings account -- Closing an account -- Complaint #14273091
Complaint Overview
Complaint ID: 14273091
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Texas
ZIP Code: 77008
Date Received: 2025-06-24T12:00:00-05:00
Date Sent to Company: 2025-06-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
TRUIST BANK ( XXXX XXXX XXXX ) has been holding funds since XX/XX/year>. These were funds in my Business Account ( XXXX XXXX XXXX ). The bank decided to close my account and it's been a month and I still haven't received the check with the funds that were in my bank account. I've been trying to contact the bank multiple times and they haven't been able to give me an status of the check or even give me any type of information about it, they keep saying that they are waiting for the department that is handling the funds but still nothing.
Frequently Asked Questions
What is Complaint #14273091 about?
Complaint #14273091 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-06-24T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.