Checking or savings account -- Managing an account -- Complaint #14246257
Complaint Overview
Complaint ID: 14246257
Company: First Horizon Bank
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Tennessee
ZIP Code: 38127
Date Received: 2025-06-23T12:00:00-05:00
Date Sent to Company: 2025-06-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am formally requesting to report what I believe to be fraud involving my late mothers bank account. On XX/XX/year>, while my mother was hospitalized and not in a sound state of mind, my sister was added to her bank account. According to an affidavit, my ex-wife arranged for a friend to go to the hospital to facilitate this, instructing the bank to add my sister as a co-owner. The banker who processed this change did not know my mother personally, and the signature on the signature card is not my mother 's. In a separate conversation, the banker admitted wrongdoing during the account modification process. When I raised this issue with the bank, my complaint was ignored and no action was taken. According to the bank 's stated policies, the account holder must be physically present at the branch to add a co-owner. My sister was well aware that my mother had a large sum of money in that account. Tragically, my mother passed away on XX/XX/year>, less than XXXX months after this unauthorized change. I believe this action was taken to gain access to her funds improperly, and I am requesting a full investigation into this matter.
Frequently Asked Questions
What is Complaint #14246257 about?
Complaint #14246257 was filed against First Horizon Bank regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-06-23T12:00:00-05:00.
How did First Horizon Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against First Horizon Bank?
Yes, visit the First Horizon Bank company profile at readthecomplaint.com/company/first-horizon-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.