Vehicle loan or lease -- Repossession -- Complaint #14246182
Complaint Overview
Complaint ID: 14246182
Company: Santander Holdings USA, INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Repossession
Sub-Issue: Loan balance remaining after the vehicle is repossessed and sold
State: Texas
ZIP Code: 77095
Date Received: 2025-06-23T12:00:00-05:00
Date Sent to Company: 2025-06-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I am writing to formally dispute inaccurate and derogatory information listed on my credit report under the account name Santander Consumer USA. The account was charged off in XX/XX/XXXX, and the vehicle in question was repossessed in XX/XX/XXXX and sold in XX/XX/XXXX without proper notice as required under XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Specifically, the following legal violations occurred : I was not given any written notice of intent to sell the repossessed vehicle. I was not provided the opportunity to redeem the vehicle or attend a public sale, as required by XXXX and federal law. The sale was not commercially reasonable, and no accounting of the proceeds was disclosed to me. I was later contacted about a deficiency balance, which is invalid under XXXX XXXX XXXX XXXX without proof of proper sale procedures. Furthermore, this debt was sold to a third-party collector and is now being reported as derogatory on my credit report. This action violates the Fair Credit Reporting Act ( FCRA ) 1681s-2, which requires that information furnished to credit bureaus be accurate and complete. I request that you conduct an investigation under FCRA 1681i and remove or correct this account immediately. I have enclosed supporting documentation, including correspondence and a statement showing the deficiency balance reported after the unlawful sale. Please notify me in writing of the outcome of your investigation.
Frequently Asked Questions
What is Complaint #14246182 about?
Complaint #14246182 was filed against Santander Holdings USA, INC. regarding Vehicle loan or lease specifically about Repossession. It was received by the CFPB on 2025-06-23T12:00:00-05:00.
How did Santander Holdings USA, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Santander Holdings USA, INC.?
Yes, visit the Santander Holdings USA, INC. company profile at readthecomplaint.com/company/santander-holdings-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.