Debt collection -- Communication tactics -- Complaint #14246021
Complaint Overview
Complaint ID: 14246021
Company: Encore Capital Group INC.
Product: Debt collection
Sub-Product: I do not know
Issue: Communication tactics
Sub-Issue: You told them to stop contacting you, but they keep trying
State: California
ZIP Code: 92612
Date Received: 2025-06-23T12:00:00-05:00
Date Sent to Company: 2025-06-23T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX'Midland Credit Management (MCM) has been harassing me with repeated phone calls from different numbers often within minutes of each other. I do not have a confirmed debt with them, and I have already told them to stop calling meXXXXI answered one of the calls, and the representative asked Is this XXXX? several times without identifying himself properly. I asked who was calling, and he said MCM, then stated it stood for Midland Credit Management, and that calls may be recorded. I clearly told him: Please do not call me. Despite this, the calls have continued aggressively.XXXXHere is a breakdown of the harassment:XXXXTXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX (multiple timesXXXXThey are violating the Fair Debt Collection Practices Act (FDCPA), includingXXXX15 USC 1692d Harassment through repeated and excessive callsXXXX15 USC 1692e Failure to clearly identify themselvesXXXXContinuing contact after a clear verbal cease request'
Frequently Asked Questions
What is Complaint #14246021 about?
Complaint #14246021 was filed against Encore Capital Group INC. regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2025-06-23T12:00:00-05:00.
How did Encore Capital Group INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Encore Capital Group INC.?
Yes, visit the Encore Capital Group INC. company profile at readthecomplaint.com/company/encore-capital-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.