Vehicle loan or lease -- Managing the loan or lease -- Complaint #14245910
Complaint Overview
Complaint ID: 14245910
Company: Credit Acceptance Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with additional products or services purchased with the loan
State: Michigan
ZIP Code: 494XX
Date Received: 2025-06-23T12:00:00-05:00
Date Sent to Company: 2025-06-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
On XX/XX/XXXX I purchased a used XXXX XXXX XXXX XXXX XXXX XXXX XXXX from XXXX XXXX in XXXX XXXXXXXX XXXX The purchase price was {$9000.00} dollars with taxes and state fees it came to {$12000.00}. I put down {$2000.00} dollars and took possession of the vehicle. I drove the car for 11 days and on XX/XX/XXXX I got off the highway and while driving down the street the car wouldn't go pass 60 miles and it took some time for it to slowly build up to 60 miles per hour. It began to shake and tremble very badly and I thought for sure I would be stranded on the road an hour away from home. the car however managed to make it back home going no faster than 60 on the highway. once I got home I immediately called the dealership and spoke with the salesman who sold me the car. I explained to him the problem that I was having with the vehicle and he said to bring the car back so it could be checked out which I did and after a long fought out conversation he finally agreed to give me a loner car. I then told him that I didn't want the car and I wanted my {$2000.00} dollars back because there were to many things wrong with the vehicle and I believed he knew it from the start .He then told me he couldn't take the car back and refund my money .I then got in the loner car and left and I haven't heard back from him yet. So I am asking for your help in getting my money back and returning this lemon vehicle. I am a senior living on a fixed income and I can't afford to be cheated like this.
Frequently Asked Questions
What is Complaint #14245910 about?
Complaint #14245910 was filed against Credit Acceptance Corporation regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2025-06-23T12:00:00-05:00.
How did Credit Acceptance Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Credit Acceptance Corporation?
Yes, visit the Credit Acceptance Corporation company profile at readthecomplaint.com/company/credit-acceptance-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.