Checking or savings account -- Closing an account -- Complaint #14245668
Complaint Overview
Complaint ID: 14245668
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Pennsylvania
ZIP Code: 19150
Date Received: 2025-06-23T12:00:00-05:00
Date Sent to Company: 2025-06-23T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Capital One refuses to even explain what is under investigation. I was told nothing except that my account is frozen and being closed. They will not provide details about which transactions are in question, how long the process will take, or when my funds will be released. This violates my rights as a customer and is creating unnecessary hardship.
Frequently Asked Questions
What is Complaint #14245668 about?
Complaint #14245668 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-06-23T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.