Checking or savings account -- Managing an account -- Complaint #14245636
Complaint Overview
Complaint ID: 14245636
Company: Paypal Holdings, INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Nevada
ZIP Code: 89113
Date Received: 2025-06-23T12:00:00-05:00
Date Sent to Company: 2025-06-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a XXXX solely to be able to collect a check from a car accident back on XX/XX/year>. It was strictly to receive deposits from the insurance company. On XX/XX/year> I was robbed while at my sister home and my phone was stolen and so was my entire purse that had all my identity and debit cards and phone inside. There is a police report and they are actively trying to locate the suspect yes I know who it is and this person was so close to me that they could easily guess any of my debit pins. I got a new phone and noticed my XXXX accounts XXXX being XXXX had been used unauthorized so I quickly opened a dispute on XX/XX/year> and to report the unauthorized account use. XXXX did not investigate provide any information they just denied my claim in full never asked for more information regarding the police report to support my claim or anything.
Frequently Asked Questions
What is Complaint #14245636 about?
Complaint #14245636 was filed against Paypal Holdings, INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-06-23T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.