Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #14245433
Complaint Overview
Complaint ID: 14245433
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Ohio
ZIP Code: 44106
Date Received: 2025-06-23T12:00:00-05:00
Date Sent to Company: 2025-06-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear valued XXXX, i would like to bring to your attention that we have recently noticed fraudulent charges on your credit card account. This is not the first time we have informed you about these charges, as we have sent previous notifications regarding the same issue. We have repeatedly requested for the fraudulent charges to be discharged and the balance to be reset. Despite multiple payments made towards the balance, i have unfortunately still incurred significant losses.i have also been in communication with your fraud department to resolve this matter as soon as possible. i urge you to take immediate action and discharge all fraudulent charges, as well as refund any frozen amounts from these internet charges. i have acted in good faith and made several payments towards the fraudulent balance, in addition to interest fees. i kindly request for your prompt attention in resetting the balance on these credit accounts. Thank you for your cooperation in this matter. Sincerely
Frequently Asked Questions
What is Complaint #14245433 about?
Complaint #14245433 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-06-23T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.