Credit reporting or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #14245430
Complaint Overview
Complaint ID: 14245430
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with fraud alerts or security freezes
State: Minnesota
ZIP Code: 55406
Date Received: 2025-06-23T12:00:00-05:00
Date Sent to Company: 2025-06-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Equifax 's website login is consistently down in order to freeze or unfreeze credit. Over the last few months the website consistently gives me an error and requires I call customer care at XXXX number to get it resolved. When I call the number I get a busy phone center where the employee asks for my full social security number verbally over an entirely unsecure line. If I do not give her my full SSN, phone number, address, email, and verbally verify credit history access to my account is withheld. We need mandatory usability standards for security tools like credit freezes. We need to ban on requiring SSNs over the phone. I should have the right to opt out of data brokerage entirely. There should be strong penalties for poor user experience or access restrictions. We deserve access to public credit registry alternatives. Equifax is holding my credit hostage. While also disregarding basic security standards to keep my data safe.
Frequently Asked Questions
What is Complaint #14245430 about?
Complaint #14245430 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2025-06-23T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.