Debt collection -- False statements or representation -- Complaint #14245340
Complaint Overview
Complaint ID: 14245340
Company: Amsher Collection Services, INC.
Product: Debt collection
Sub-Product: Telecommunications debt
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
State: Tennessee
ZIP Code: 37087
Date Received: 2025-06-23T12:00:00-05:00
Date Sent to Company: 2025-06-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We switched from XXXX XXXX and XXXX XXXX to XXXX on XX/XX/XXXX and immediately noticed that our service was poor, dropping calls, home internet wasn't working, etc... so we switched back to XXXX XXXX quickly at our local store. The XXXX manager, XXXX, at the XXXX, TN location was very understanding and worked quickly to get us taken care of. Everything was returned and finished up on XX/XX/XXXX and they told us everything was canceled and XXXX out. XXXX then charged our credit card in XXXX and XXXX of XXXX without authorization for service we didn't receive from them, again, after our account was closed out. We went back to our local store, XXXX, TN, several times to ask them to again make sure our account was canceled and XXXX out. We were told by the manager, XXXX, again, it was taken care of and everything was done. We also disputed those monthly charges through them and our credit card company. XXXX then tried to run the charges again. We went back to our local store multiple times to make sure things were cancelled completely and had to spend several days on the phone with XXXX customer service, and the XXXX store in XXXX, TN several times to actually get the account closed. We've been told by the store manager, again, several times, that everything has been taken care of and that there was nothing owed and we would not be sent to collections on this account. Now today, 8 months later, we find out our account is still not closed out and without warning, are now in collections. We haven't heard anything, no texts, emails or phone calls at all from XXXX for months, until today, XX/XX/XXXX that we were reported delinquent to the credit bureau ( XXXX XXXX, XXXX ) in the amount of {$710.00}. Side note... XXXX also kept my original XXXX, valued at {$1100.00}, and I never got it back... I had to purchase an all new one through XXXX when we went back to them to re-open our service. XXXX did not cancel our account properly, kept my phone, continually charged us without authorization or service and then sent us to collections without warning after telling us they wouldn't, which has significantly affected our credit score.
Frequently Asked Questions
What is Complaint #14245340 about?
Complaint #14245340 was filed against Amsher Collection Services, INC. regarding Debt collection specifically about False statements or representation. It was received by the CFPB on 2025-06-23T12:00:00-05:00.
How did Amsher Collection Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Amsher Collection Services, INC.?
Yes, visit the Amsher Collection Services, INC. company profile at readthecomplaint.com/company/amsher-collection-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.