Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #14232154
Complaint Overview
Complaint ID: 14232154
Company: Boeing Employees' Credit Union
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Sub-Issue: Trying to communicate with the company to fix an issue with the application process
State: Washington
ZIP Code: 98027
Date Received: 2025-06-21T12:00:00-05:00
Date Sent to Company: 2025-06-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We are attempting to recast our mortgage with our lender, XXXX. I spoke with their customer service and they told me to send a secure message via their message center with the necessary info and I followed the instructions to the letter. However I have not heard back from them at all, and I keep trying to follow up, but the bank keeps ghosting my messages.
Frequently Asked Questions
What is Complaint #14232154 about?
Complaint #14232154 was filed against Boeing Employees' Credit Union regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2025-06-21T12:00:00-05:00.
How did Boeing Employees' Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Boeing Employees' Credit Union?
Yes, visit the Boeing Employees' Credit Union company profile at readthecomplaint.com/company/boeing-employees-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.